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What We're Looking For- Fluent English communication skills (spoken and written)
- Strong organisational and multitasking abilities
- A positive, proactive attitude and a problem‑solving mindset
- Confidence in dealing with high‑end clients and delivering outstanding service
- Knowledge of travel, dining, entertainment, or retail industries is a plus – not essential
- The chance to be part of a dynamic, global team
- Opportunities to learn, grow, and progress your career
- Exposure to some of the world's most exclusive events and experiences
- A supportive, collaborative working culture
- Competitive compensation and benefits
As a Lifestyle Generalist, you'll be the go‑to expert for our members, helping them get the most out of life. You'll handle a wide range of interesting and often complex requests across:
- Travel – planning bespoke itineraries and securing unique experiences
- Retail – sourcing exclusive products or hard‑to‑find items
- Entertainment – arranging restaurant bookings, event tickets, and unforgettable experiences
Using your research skills, creativity, and excellent communication, you'll deliver tailored solutions that exceed our members' expectations – always within agreed timeframes. You'll also play a key role in sharing knowledge and best practices with your team and across our global business.
Who We AreTen Group is the global market leader in lifestyle and concierge services. From over 20 offices worldwide, our team of 800+ professionals delivers exceptional service to our members every day. We combine expert human service with a proprietary tech platform to help members access the very best in Travel, Live Entertainment, Dining, and Luxury Retail.
Requirements- Native‑level business English skills for communication with English‑speaking members
- Excellent verbal, interpersonal, and problem‑solving skills; calm and professional under pressure
- Ability to work independently, multitask, and manage tight deadlines
- Detail‑oriented, adaptable, and committed to high customer service standards
- Strong administration and organisational skills
- Experience in luxury service, hospitality, travel, dining, or ticketing is a plus
- Remote role in Australia; 40‑hour week with day/evening shifts, including weekends and public holidays
- Remote role based in Melbourne – full‑time, 38 hours per week, with day shifts from Monday to Friday, starting at 8:00 a.m. or 9:00 a.m.
Our people are at the heart of the business and we have a culture of recognition and reward. All employees enjoy a range of benefits regardless of location, including monthly Treats on Ten, extra days of annual leave, Ten Loyalty Reward program, and working holiday opportunities across our 20+ offices.
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