Hotel Operations Manager

Do you enjoy creating memorable experiences and working in a fast‑paced setting? Join us at Crowne Plaza Canberra as our exceptional Operations Manager to keep things running smoothly and bring the best out of people. You will be responsible for the effective running of the Hotel Operations team across Front Office and Food & Beverage Operations, as well as managing the relationship with the hotel housekeeping contractors.

A little taste of your day‑to‑day

• Leading the Operations teams, championing positive guest metrics and feedback.
• Establishing and implementing service recovery guidelines to ensure complete guest satisfaction, responding to guest complaints or concerns in a prompt and professional manner.
• Actively driving recruitment, succession planning and onboarding across hotel operations in conjunction with department leads.
• Maintaining a climate that attracts, retains, and motivates top‑quality talents.
• Developing, implementing and monitoring financial and operating plans to safeguard guest satisfaction and promote profitability.

What We Need From You

• Department management experience in Hotels across both Rooms and Food & Beverage.
• Comprehension of Hotel systems and revenue management principles.
• Excellent project management abilities, and experience both working independently on projects as well as collaborating across functions and departments.
• Great communication skills (written and verbal), passion for delivering results and developing people and self.
• Ability to manage complex relationships along with a demonstrated ability to interact with guests, staff, and third parties that reflect highly on the Hotel, the brand and IHG.
• Valid Certifications including Responsible Service of Alcohol and First Aid.
• Flexibility for early, late, weekend, night, and holiday shifts.
• Australian working rights. If you are applying from outside Australia, please specify your Visa status in Australia in your application.

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.

Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2×.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industry

Hospitality

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