The Client
Quest Prahran operates a hotel accommodation business in Prahran in VIC. They are looking for an experienced and competent Hotel Manager to oversee the hotel accommodation operations.
Business Address: 9 Balmoral Street, South Yarra, VIC 3141
The RoleThe position for hire is a Hotel Manager and will be for a full time role with an annual salary set between $76,000 to $78,000 plus superannuation.
Responsibilities- Managing all operational functions of the business: including sales, front office reception, housekeeping and maintenance, IT, administration.
- Evaluating and addressing customer feedback and satisfaction levels.
- Supervising financial transactions and procurement processes.
- Compliance of occupational health and safety standards.
- Providing guests with local tourism insights and facilitating tour and transportation arrangements.
- Monitoring security protocols.
- Communicating and liaising with Property Landlords in regard to required maintenance.
- Promoting the Hotel and location on social media.
- Attending QAH professional learning and development sessions.
- Minimum Diploma level or equivalent.
- At least 2 years of relevant professional experience in a similar role, with at least recent and continued 12 months of work experience in the role with the same employer.
- At least 2 years of experience in managing daily hotel or motel operations, including front office, housekeeping, and guest services.
- At least 2 years of experience leading team and in staff supervision, scheduling, and performance management.
- At least 32 years of experience in financial management, including budgeting, cost control, and revenue forecasting.
- At least 2 years of experience in handling customer relations, resolving guest complaints, and ensuring service excellence.
- Ability to work under pressure to meet strict deadlines.
- Excellent written and verbal communication skills.
- The ability to multitask while maintaining a calm and efficient demeanour.
- Enthusiasm, energy and a "can do" attitude.
- 2 contactable referees to be included in the resume.