Job Summary
Join the team at the Matraville Hotel as a Hotel Duty Manager . In this full‑time role, you will be responsible for overseeing the daily operations of the hotel, ensuring an exceptional experience for all guests. Based in Matraville, NSW , you will play a key strategic role in the success of this hospitality establishment.
What you'll be doing- Manage the daily operations of the hotel.
- Coordinate and supervise staff to ensure efficient and high‑quality service delivery.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Oversee the maintenance and cleanliness of the hotel premises.
- Implement and enforce hotel policies and procedures.
- Contribute to the development and implementation of strategic initiatives to drive business growth.
- Prepare reports and maintain accurate records of hotel operations.
- Minimum 2 years of experience in a similar hotel management role.
- Strong leadership and people management skills.
- Excellent customer service orientation with the ability to handle guest interactions effectively.
- Proficient in using hotel management software and systems.
- Effective problem‑solving and decision‑making skills.
- Strong attention to detail and ability to multitask.
- Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
- Comprehensive training and professional development opportunities.
- A dynamic and supportive work environment with a focus on employee well‑being.
The Matraville Hotel is a renowned hospitality establishment, known for its commitment to delivering exceptional guest experiences. Join our team and be a part of our continued success.
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