Duty Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne

Overview

Duty Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne

Nestled in the heart of Melbourne's CBD, Hotel Indigo and Holiday Inn Melbourne Bourke Street offer a dual-branded experience across 452 rooms. You will be at the heart of the guest experience, supporting the smooth operation of the hotel with a strong presence in Front Office, overseeing daily activity across departments on shift, responding confidently to guest needs, and taking charge in any crisis situation.

With a focus on service excellence and team collaboration, you’ll lead by example on the floor—empowering staff, maintaining high standards, and ensuring every guest feels welcomed, valued, and at home.

Responsibilities

• Ensure the front office team delivers great service, professional attention, and personal recognition.
• Greet guests on arrival, engage with them, respond appropriately to complaints, solicit feedback, and drive continuous improvement in guest satisfaction.
• Conduct routine inspections of the hotel grounds and take immediate actions to correct deficiencies.
• Provide cross-functional support by assisting other departments as required, promoting a collaborative and seamless guest experience.
• Ensure colleagues are properly trained and have the tools and equipment to carry out their duties.
• Assist Management with induction, onboarding, training, and development of colleagues as part of the Performance Management Cycle.
• Manage and oversee all hotel operations on shift.
• Be the first responder and know how to respond to emergency situations.

What we need from you

• Three years of guest service/hotel experience with at least one year in a management capacity.
• A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
• Problem-solving mindset to turn issues into opportunities and ensure guests leave with great memories.
• Compliance: hold current Responsible Service of Alcohol, First Aid & CPR. You will be responsible for renewing in line with industry standards.
• Flexibility: night, weekend and holiday shifts are required.
• Full working rights in Australia without restrictions.

What you can expect from us

Your career journey will be supported through lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family.

Note

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