1d ago, from Hilton Australia - Hotel Roles
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you’ll love working for Hilton!- Access to the world’s best Team Member Travel Program with highly discounted rates
- Discounts of up to 25‑50% on products and services in participating Hilton outlets
- Comprehensive training and support for your new role
- Access to Hilton University training, offering more than 3,000 learning programs
- Extensive range of career development opportunities
Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Agents. You will also manage the shift, ensuring check‑in, check‑out and related services are provided to guests with exceptional service.
- Assist the Front Office Manager with the management and support of daily Front Office operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Handle guest requests, inquiries and complaints promptly
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Maximise sales revenues through up‑selling and marketing programmes within the department
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Ensure your team maintains a professional manner and are up-to-date with VIP guest movements, hotel events, local attractions and activities
To be successful in this role, you should have a positive attitude and the following experience and skills:
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, fast‑food and/or retail sector
- Fluent in English to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, inter‑personal, training and development skills
- Computer literate
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well‑presented, organised and calm personality
Travel the world and grow your career with Hilton. Hilton has been recognised as the Number 1 Great Place to Work® Institute in the World.
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr