Airline Freight Customer Service Officer

We have an exciting opportunity for a Permanent Part-Time Customer Service Officer to join the Cargo Team to provide our client airline customers with the best possible experience.

Who we are?

People, Passion, Pride. These are the values that have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at more than 200 locations in more than 37 countries, across six continents.

But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.

We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.

Our core services include aircraft ground services, executive services, cargo and aircraft fueling.

What you’ll be doing

• Process documentation for both Import and Export shipments
• Process financial transactions – operate register and EFT facilities
• Accept and release valuable cargo manually from customer service desk (can require some heavy lifting)
• Receive incoming calls. Response to customer service issues or transfer calls.
• Resolve operational issues
• Make outgoing calls to agents and consignees.
• Provide updates of Cargo Movement status, both Air and Road movements
• Accept internal deliveries (manual handling required– maximum 10kg per piece)
• Filing and Archiving paperwork
• Oversee Quarantine Inspections.
• Incident reporting and investigation

What we need from you

• Must be reliable and motivated to work
• Ability to work within a fast paced environment and ability to meet critical deadlines
• Excellent phone manner
• Strong verbal and written communication skills
• Proficiency in the use of Microsoft Office products in particular Word, Excel and Outlook
• Applicants with experience in providing outstanding Customer Service
• Ability to work in a team or autonomously
• Ability to meet strict deadlines
• Motivation and flexibility to work on a 7-day rotational shift roster
• Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. We believe everyone should feel valued and have the opportunity to reach their full potential.

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