1. Operations Management

Oversee daily front-of-house and back-of-house operations

Ensure smooth service flow and customer satisfaction

Maintain cleanliness, hygiene, and safety standards

Ensure compliance with local health and food safety regulations

2. Staff Management

Recruit, train, and supervise restaurant staff

Prepare duty rosters and manage manpower planning

Monitor staff performance and conduct performance reviews

Handle staff disciplinary matters when necessary

3. Customer Service

Ensure excellent customer service at all times

Address customer complaints promptly and professionally

Build positive relationships with regular customers

4. Financial Management

Monitor sales performance and control operating costs

Manage inventory, ordering, and stock control

Review daily sales reports and cash reconciliation

Work towards achieving revenue and profitability targets

5. Compliance & Safety

Ensure compliance with food safety regulations

Maintain proper documentation and reporting

Ensure workplace safety and adherence to company policies

Requirements:

Diploma or Degree in Hospitality Management or related field (preferred)

Minimum 5 years of experience in restaurant operations

Strong leadership and communication skills

Good problem-solving and decision-making ability

Ability to work under pressure and during peak hours

Basic knowledge of budgeting and cost control