Supervise daily hotel operations during assigned shifts.

Ensure smooth coordination between Front Office, Housekeeping, Security, and Engineering.

Monitor occupancy, room status, and operational workflow.

Conduct shift briefings and handovers.

Handle guest complaints and service recovery p

Ensure prompt resolution of issues to maintain guest satisfaction.

Manage VIP arrivals and special req

Guide and support front office and

Ensure staff compliance with hotel SOP and service standards.

Provide on-the-job coaching where necessary.

Ensure compliance with hotel policies and safety regulations.

Respond to emergency situations (e.g., fire alarm, medical cases).

Coordinate with Security during incidents.

Prepare daily shift reports.

Escalate major operational issues to Management.

Diploma or Degree in Hospitality / Business / related field preferred.

Minimum 2–3 years of hotel front office or supervisory experience.

Strong leadership and problem-solving skills.

Good communication skills in English (Mandarin is an advantage).

Able to work a 6-day work week and rotating shifts, including night shifts.

Service-oriented mindset

Calm under pressure

Strong coordination ability

Positive leadership attitude